Shipping Protection by Route

Our processing time is from 10-15 business days after date of purchase. Business days are Monday-Friday, excluding weekends & holidays. Orders placed on Friday will be processed the next working day (Monday)

Please refer to the description under each product type.

IMPORTANT: Processing Time (the amount of time required to prepare your order) is separate from Shipping Time (the amount of time required for postal services to deliver your order).

All orders will be shipped via DHL.

Shipping time:

UK: 1-2 business days 

EU, USA & Rest of the World: 2-3 business days.

Read our full shipping policy here.

Due to hygiene purposes and the nature of our products, all sales are final and do not offer refunds or exchanges for our custom wigs, bundles and digital products.

We do accept refunds or exchanges only on Hot Tools or Hair Products.

To be eligible for a return or exchange you must report an issue within 14 days of receiving the product(s).

Read our full refund and exchanges policy here.