Refund policy
Return and Exchanges Policy
Here at A Touch of Caramel, we ensure that our hair is the best quality for our customers. We are wholeheartedly dedicated to providing superior products for our customers. If for any reason you are not happy with your purchase, due to hygiene purposes and the nature of our products, all sales are final and do not offer refunds or exchanges for our custom wigs, bundles and digital products.
We do accept refunds or exchanges only on Hot Tools or Hair Products.
To be eligible for a return or exchange you must report an issue within 14 days of receiving the product(s).
The product MUST be in its original condition, with all tags and packaging intact.
If there is any significant issue with a custom wig, this can be altered from the client's original order. Free alterations will be dependant on the state of the wig.
The custom wig MUST be in its original condition, with all tags, packaging intact, unworn, uncut or altered in anyway.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Once we receive the product, we will inspect it to ensure that it meets our return policy requirements.
Please note: with the exception of faulty units or products, customers are responsible for the cost of returning the item(s) back to us.
If the product is eligible for a return, we will process a refund to your original payment method within 5-10 business days.
All items purchased during sales will be considered final sale. Exchanges or refunds will not be permitted.
For reassurance, A Touch of Caramel take good care to ensure that all products are quality checked before shipping.